Refund and Returns Policy

At Miss D, we strive to ensure your complete satisfaction with every purchase. We’re here to help if your order doesn’t entirely satisfy you. Please review our Refund and Returns Policy for detailed information on how to proceed.

• To qualify for a refund, use the item minimally, keep it in its original packaging, and maintain its received condition.
• We will process refunds within 14 business days upon receiving the returned item.
• Shipping costs are non-refundable unless the return is a result of our error.

• We offer exchanges for items that are defective or damaged upon receipt. Please contact us within 14 days of receiving the product to initiate an exchange.
• To initiate an item exchange, keep it unused and in its original packaging.
• We will process exchanges within 7 business days upon receiving the defective or damaged item.

• To return your product, please contact our customer support team at support@missd.co.za for instructions on how to proceed.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the return is a result of our error.
• Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any questions regarding our Refund and Returns Policy, please contact our customer support team at support@missd.co.za or +27 83 308 5456. We are here to assist you and ensure your satisfaction.